Learn how to save a life! According to the American Red Cross, “each year, more than 350,000 EMS-assessed out-of-hospital cardiac arrests occur in...
The weather is improving and many of us are opening the windows in our homes to enjoy the fresh air. Did you know that “every year almost 5,000...
National EMS Week 2022: May 15 - 21, 2022 Please join us in recognizing Emergency Medical Service (EMS) professionals during EMS Week: May 15-21,...
From the Chief: Regional Communications Center Project Underway
A complex, extensive project to regionalize Spokane County emergency communications by creating an Integrated Communications Center is currently underway. The new Integrated Communications Center will eventually replace the current Combined Communications Center (CCC), providing faster, more efficient responses to emergencies.
This is a complicated effort and historically, attempts to regionalize have failed. However, a favorable political climate, coupled with emergency response leadership’s desire for a more effective and efficient system has contributed to the project moving forward. Spokane County Fire and Law Enforcement leaders have agreed to the concept, and are working with City of Spokane and County officials on the early phases of the project.
Currently, incoming 911 calls to the CCC are transferred via phone to either fire or police for dispatch purposes. The future Integrated Communications Center would handle all emergency calls immediately, by integrating computer aided dispatch systems and personnel thus eliminating the need for call transfers and re-triaging which should result in the reduction of total response times for citizens of Spokane County.
The project involves five overarching stages:
- Overview and Discovery – Governance Construct
- Stage One: Alignment of Expectations and Leadership Commitments – Governance Planning
- Stage Two: Governance Structure Implemented
- Stage Three: Leadership and Management Structure (Operational Change Planning)
- Stage Four: Integrated Operational Structure (Operational Change Transition)
The new Integrated Communications Center will be located in the current facility, which may require some renovations. It is anticipated that it will take eighteen to twenty-four months to get the new center up and running.
- Julie Happy